Frequently Asked Questions
Everything you need to know about our services.
Frequently Asked Questions
Everything you need to know about our services.
-
No. We provide all products, materials and equipment, including eco conscious and non toxic products where possible.
-
Absolutely. You can modify or cancel your booking up to 24 hours before the service via SMS or email. Cancellations made less than 24 hours in advance will incur a 50% cancellation fee.
-
Yes. All staff undergo extensive background checks and are covered by public liability insurance.
-
You can expect to find us in most of Brisbane’s North and surrounding suburbs within approximately 20km.
-
You will receive an invoice via SMS that is expected to be paid within 24 hours of receiving. A late payment fee of 10% will apply for each day the payment is late.
Payment may be made by direct transfer, Credit card and Debit card.
-
Yes. All members of staff have extensive experience in the industry, and undergo specific training and shadowing, to ensure they meet Kept standards.
-
Office hours are Mon-Sat 8am-5pm. Some services may take place outside of these hours, if an early start or late finish is required.
-
Yes, our team are comfortable working around animals. We may ask that pets be secured if they interrupt the service.
-
No. The same dedicated individual will complete your service each time. A replacement may only be sent in the case of illness or absence, when our team takes a well deserved break.
-
No. We quote per job, based on several factors such as home size, how well the home is maintained and specific tasks required.
Ready for a well Kept space?
Get a free, no obligation quote. Servicing Brisbane’s North and surrounds.