Frequently Asked Questions
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No. We provide all products, materials and equipment, including eco conscious and non toxic products where possible.
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Absolutely. You can modify or cancel your booking up to 24 hours before the service via SMS or email. Cancellations made less than 24 hours in advance will incur a 50% cancellation fee.
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Yes. All staff undergo extensive background checks and are covered by public liability insurance.
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You can expect to find us in most of Brisbane’s North and surrounding suburbs within approximately 20km.
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You will receive an invoice via SMS that is expected to be paid within 24 hours of receiving. A late payment fee of 10% will apply for each day the payment is late.
Payment may be made by direct transfer, Credit card and Debit card.
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Yes. All members of staff have extensive experience in the industry, and undergo specific training and shadowing, to ensure they meet Kept standards.
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Office hours are Mon-Sat 8am-5pm. Some services may take place outside of these hours, if an early start or late finish is required.
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Yes, our team are comfortable working around animals. We may ask that pets be secured if they interrupt the service.
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No. The same dedicated individual will complete your service each time. A replacement may only be sent in the case of illness or absence, when our team takes a well deserved break.
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No. We quote per job, based on several factors such as home size, how well the home is maintained and specific tasks required.